Privacy Policy
Privacy Policy
Privacy Policy
Trellis Partners Pte. Ltd.
Trellis Partners Pte. Ltd.
Last updated: 14 July 2026
Last updated: 14 July 2026
1. Who we are
1. Who we are
Trellis Partners Pte. Ltd. (“Trellis Partners”, “we”, “us”, “our”) is a company incorporated in Singapore (UEN 201723366Z), with its registered office at 276 Ocean Drive, Singapore 098449. We provide executive coaching, leadership development and organisational advisory services.
Trellis Partners Pte. Ltd. (“Trellis Partners”, “we”, “us”, “our”) is a company incorporated in Singapore (UEN 201723366Z), with its registered office at 276 Ocean Drive, Singapore 098449. We provide executive coaching, leadership development and organisational advisory services.
This policy explains what personal data we collect, how we use it, who we share it with, and what rights you have. It covers our website at www.trellis.partners, our coaching and advisory services, and our business messaging channels — including our WhatsApp Business account.
This policy explains what personal data we collect, how we use it, who we share it with, and what rights you have. It covers our website at www.trellis.partners, our coaching and advisory services, and our business messaging channels — including our WhatsApp Business account.
If you have questions about this policy or how we handle your data, contact us at ruth@trellis.partners.
If you have questions about this policy or how we handle your data, contact us at ruth@trellis.partners.
2. The information we collect
Information you give us directly
Information you give us directly
• Name, email address, phone number, employer and job title
• Name, email address, phone number, employer and job title
• Correspondence with us, including emails, messages and enquiry-form submissions
• Correspondence with us, including emails, messages and enquiry-form submissions
• Information you share in the course of a coaching or advisory engagement, such as notes, assessments and meeting content
• Information you share in the course of a coaching or advisory engagement, such as notes, assessments and meeting content
Information we collect when you message us on WhatsApp
Information we collect when you message us on WhatsApp
When you send a message to our WhatsApp Business number, we receive:
When you send a message to our WhatsApp Business number, we receive:
• Your mobile phone number and your WhatsApp profile name
• Your mobile phone number and your WhatsApp profile name
• The content of the messages you send us, including any text, images, documents, voice notes or other media
• The content of the messages you send us, including any text, images, documents, voice notes or other media
• Message metadata such as timestamps and delivery or read status
• Message metadata such as timestamps and delivery or read status
We only receive these when you choose to message us, or when you have opted in to receive messages from us.
We only receive these when you choose to message us, or when you have opted in to receive messages from us.
Information collected automatically
Information collected automatically
When you visit our website, our hosting and analytics providers may collect standard technical data such as IP address, browser type, device type and pages viewed.
When you visit our website, our hosting and analytics providers may collect standard technical data such as IP address, browser type, device type and pages viewed.
3. How we use your information
We use personal data to:
We use personal data to:
• Respond to your enquiries and communicate with you
• Respond to your enquiries and communicate with you
• Deliver, schedule and administer our coaching and advisory services
• Deliver, schedule and administer our coaching and advisory services
• Send you information you have asked for, or updates relevant to an engagement
• Send you information you have asked for, or updates relevant to an engagement
• Send marketing communications where you have consented to receive them
• Send marketing communications where you have consented to receive them
• Maintain our business records and comply with legal, tax and regulatory obligations
• Maintain our business records and comply with legal, tax and regulatory obligations
• Keep our services secure and prevent misuse
• Keep our services secure and prevent misuse
Where the GDPR or UK GDPR applies to you, we rely on the following legal bases: your consent (for marketing and for WhatsApp messaging), performance of a contract (to deliver services you or your employer have engaged us for), our legitimate interests (running and securing our business), and legal obligation.
Where the GDPR or UK GDPR applies to you, we rely on the following legal bases: your consent (for marketing and for WhatsApp messaging), performance of a contract (to deliver services you or your employer have engaged us for), our legitimate interests (running and securing our business), and legal obligation.
Where Singapore’s Personal Data Protection Act (PDPA) applies, we collect, use and disclose personal data with your consent or as otherwise permitted under the Act.
Where Singapore’s Personal Data Protection Act (PDPA) applies, we collect, use and disclose personal data with your consent or as otherwise permitted under the Act.
4. WhatsApp Business messaging
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to communicate with clients, prospective clients and contacts.
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to communicate with clients, prospective clients and contacts.
• Opt-in. We will only send you WhatsApp messages if you have given us your number and agreed to be contacted this way, or if you have messaged us first.
• Opt-in. We will only send you WhatsApp messages if you have given us your number and agreed to be contacted this way, or if you have messaged us first.
• Meta’s role. Messages travel through WhatsApp’s infrastructure and are processed by Meta on our behalf as our service provider. Meta’s handling of that data is also governed by the WhatsApp Business Privacy Policy.
• Meta’s role. Messages travel through WhatsApp’s infrastructure and are processed by Meta on our behalf as our service provider. Meta’s handling of that data is also governed by the WhatsApp Business Privacy Policy.
• Opting out. You can stop receiving WhatsApp messages from us at any time by replying STOP, telling us in the chat, or emailing ruth@trellis.partners. We will action the request promptly.
• Opting out. You can stop receiving WhatsApp messages from us at any time by replying STOP, telling us in the chat, or emailing ruth@trellis.partners. We will action the request promptly.
We do not sell your phone number or your message content, and we do not use WhatsApp message content for advertising.
We do not sell your phone number or your message content, and we do not use WhatsApp message content for advertising.
5. Automated and AI-assisted processing
We use automation and AI-assisted tools to help us handle messages efficiently — for example to route enquiries, draft replies, summarise conversations and schedule meetings. The content of messages you send us may be processed by a large language model on our behalf for these purposes. Our current AI provider is Anthropic, PBC; we may engage other providers of the same kind in future (see section 6).
We use automation and AI-assisted tools to help us handle messages efficiently — for example to route enquiries, draft replies, summarise conversations and schedule meetings. The content of messages you send us may be processed by a large language model on our behalf for these purposes. Our current AI provider is Anthropic, PBC; we may engage other providers of the same kind in future (see section 6).
These tools operate under contract as our service providers, act only on our instructions, and are not permitted to use your data to train their models. No decision producing legal or similarly significant effects about you is made solely by automated means. A member of our team reviews and remains responsible for our communications with you.
These tools operate under contract as our service providers, act only on our instructions, and are not permitted to use your data to train their models. No decision producing legal or similarly significant effects about you is made solely by automated means. A member of our team reviews and remains responsible for our communications with you.
6. Who we share your information with
We do not sell your personal data. We share it only with:
We do not sell your personal data. We share it only with:
• Service providers who process data on our behalf under contract. These currently are: Meta Platforms, Inc. — the WhatsApp Business Platform; Anthropic, PBC — AI-assisted processing of message content; Google LLC and Microsoft Corporation — email and calendar; Framer B.V. — website hosting.
• Service providers who process data on our behalf under contract. These currently are: Meta Platforms, Inc. — the WhatsApp Business Platform; Anthropic, PBC — AI-assisted processing of message content; Google LLC and Microsoft Corporation — email and calendar; Framer B.V. — website hosting.
• Professional advisers such as our accountants and lawyers, where necessary.
• Professional advisers such as our accountants and lawyers, where necessary.
• Authorities, where we are required to disclose data by law or to protect our legal rights.
• Authorities, where we are required to disclose data by law or to protect our legal rights.
We may add or replace service providers of the same kind — a different AI provider, for example. Where we do, we hold them to equivalent contractual obligations, including a prohibition on using your data to train their models. You can request an up-to-date list at any time by emailing ruth@trellis.partners.
We may add or replace service providers of the same kind — a different AI provider, for example. Where we do, we hold them to equivalent contractual obligations, including a prohibition on using your data to train their models. You can request an up-to-date list at any time by emailing ruth@trellis.partners.
7. International transfers
We are based in Singapore, and our clients and service providers are located in a number of countries, including the United States and the European Union. Where we transfer personal data across borders, we take reasonable steps to ensure it receives a standard of protection comparable to that required under the PDPA, and — where the GDPR applies — we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
We are based in Singapore, and our clients and service providers are located in a number of countries, including the United States and the European Union. Where we transfer personal data across borders, we take reasonable steps to ensure it receives a standard of protection comparable to that required under the PDPA, and — where the GDPR applies — we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
8. How long we keep it
We keep personal data only as long as we need it for the purposes set out above:
We keep personal data only as long as we need it for the purposes set out above:
• WhatsApp message content and metadata: 90 days from the date of the message, unless it forms part of a client engagement record.
• WhatsApp message content and metadata: 90 days from the date of the message, unless it forms part of a client engagement record.
• Client engagement records: for the duration of the engagement and for 7 years afterwards, to meet our contractual, legal and tax obligations.
• Client engagement records: for the duration of the engagement and for 7 years afterwards, to meet our contractual, legal and tax obligations.
• Enquiries that do not become engagements: 24 months.
• Enquiries that do not become engagements: 24 months.
• Marketing contacts: until you withdraw consent.
• Marketing contacts: until you withdraw consent.
9. Security
We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encryption in transit, access controls, and limiting access to personnel who need it. No system is completely secure, but we review our practices regularly.
We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encryption in transit, access controls, and limiting access to personnel who need it. No system is completely secure, but we review our practices regularly.
10. Your rights
Depending on where you are located, you may have the right to:
Depending on where you are located, you may have the right to:
• Request access to the personal data we hold about you
• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (see section 11)
• Request deletion of your data (see section 11)
• Withdraw consent at any time, including consent to WhatsApp messaging or marketing
• Withdraw consent at any time, including consent to WhatsApp messaging or marketing
• Request a copy of your data in a portable format, or object to or restrict certain processing, where the GDPR applies
• Request a copy of your data in a portable format, or object to or restrict certain processing, where the GDPR applies
• Lodge a complaint with a supervisory authority — in Singapore, the Personal Data Protection Commission (PDPC)
• Lodge a complaint with a supervisory authority — in Singapore, the Personal Data Protection Commission (PDPC)
To exercise any of these rights, email ruth@trellis.partners. We will respond within 30 days.
To exercise any of these rights, email ruth@trellis.partners. We will respond within 30 days.
11. Data deletion
You can ask us to delete the personal data we hold about you, including your WhatsApp messages and phone number.
You can ask us to delete the personal data we hold about you, including your WhatsApp messages and phone number.
To make a request, email ruth@trellis.partners with the subject line “Data Deletion Request”, from the email address you have used with us, or including the phone number you messaged us from, so that we can verify the request. We will delete your data within 30 days, except where we are required to keep certain records to comply with legal, tax or regulatory obligations, or to establish or defend legal claims.
To make a request, email ruth@trellis.partners with the subject line “Data Deletion Request”, from the email address you have used with us, or including the phone number you messaged us from, so that we can verify the request. We will delete your data within 30 days, except where we are required to keep certain records to comply with legal, tax or regulatory obligations, or to establish or defend legal claims.
12. Children
Our services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, contact us and we will delete it.
Our services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, contact us and we will delete it.
13. Changes to this policy
We may update this policy from time to time. The current version will always be available at www.trellis.partners/privacy, with the date of the last update shown at the top.
We may update this policy from time to time. The current version will always be available at www.trellis.partners/privacy, with the date of the last update shown at the top.
14. Contact us
Trellis Partners Pte. Ltd. — 276 Ocean Drive, Singapore 098449 — Data Protection Officer: ruth@trellis.partners
Trellis Partners Pte. Ltd. — 276 Ocean Drive, Singapore 098449 — Data Protection Officer: ruth@trellis.partners
© Trellis Partners 2026. All rights reserved.